Aftersales Service and Warranty Coordinator
Location of the Job:
South East - Hampshire/West Sussex.
Salary & Benefits Package:
A highly competitive basic salary to be discussed at application stage. Development training.
Company pension scheme.
Death in service.
In-house training.
Progression opportunities.
Additional Information: This is a permanent full-time position.
About The Company:
A specialist and growing provider of agricultural and farming machinery and equipment.
The Job Role Details:
We are now looking to recruit an Aftersales Service and Warranty Coordinator for a leading agricultural machinery business. This exciting full-time role would suit someone who likes variety and wants to develop working within a highly successful and skilled service team providing outstanding levels of customer service.
This new role is to support the depot Parts & Service Mangers and ensuring their warranty input is precise and auditable along with the day to day actives.
Key Responsibilities:
You will…
Ensure customer satisfaction is at the forefront of all activities related to your job.
Develop a full working knowledge of the service department computer system and keep up to date with enhancements as they become live.
Manage the Western territory warranty input making sure the jobs do not time out.
Travel between the branches to resolve warranty and general invoicing issues.
Warranty auditing at the assigned depot locations, ensuring parts are catalogued, labelled and the return procedure operates correctly.
Administer extended warranty for all brands.
Track claims and ensure the Service Manager is made aware of ongoing issues.
Daily invoicing of completed Retail, Warranty and Internal jobs, ensuring margins are maintained and the invoice is well presented.
Coordinate the telematics system to ensure service schedules are adhered to.
Work with management accounts to ensure coding issues are resolved.
Generate reports on a weekly / monthly basis as required by senior management.
Help resolve debt queries by calling customers and liaising with the accounts department.
H & S audit responsibilities, these include PPE, Vehicle Health Checks, Weekly Fire Checks, First aider and risk assessment coordination.
Answer incoming depot calls and where possible assist the depot Service Mangers in arranging the work flow.
Help to implement new technologies to improve workshop efficiency.
Administration of clock cards and holiday forms for assigned depots.
Support with general Parts administration and back-office paperwork.
Ideal Person Skills & Qualifications:
You will have / be…
Focussed on excellent customer relationships whilst ensuring the company policies and procedures are adhered to.
Strong communication skills and an in-depth understanding of customer needs in line with an in-depth understanding of agricultural machinery would be helpful.
Training will be given on the systems associated with this job.
The successful candidate will have a full UK driving licence, and be prepared to work some overtime during busy period to ensure our targets are met.
Essential Skills:
Customer service skills.
Admin experience.
IT literate.
Live within 25 miles of the depot.
How to apply: Please click on the apply now button.
The Industry (Key Words):Agricultural Machinery, Farm Machinery, Agricultural Equipment, Farm Equipment, Tractors, Combines, Telehandlers.
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
