Customer Service Representative

Location Chester
Discipline: Agriculture
Job type: Permanent
Salary: ££23000 - £25000 per annum
Contact name: Ollie O'Driscoll

Contact email: Ollie@agriFJ.co.uk
Job ref: 15209 OO_1660122575
Published: over 1 year ago
Client: Agricultural and Farming Jobs

Customer Service - Agricultural

Location of the Job: Chester

The Company: Our client is a growing organisation within the Financial Services sector providing bespoke products and services.

Job purpose:

The Agricultural Customer Service Specialist is responsible for supporting our existing lending customers. Our customers will interact with bury via a variety of channels which include online secure messages, telephone, email, post, and webchat.

Role responsibilities

  • Provide exceptional customer service to our customers and distributors via telephone, email, secure message, and webchat.
  • Strong communication skills, both written and verbal, and ability to tailor communication to a variety of audiences.
  • Continually develop your knowledge on products and services so that you can assist customers and distributors with their queries.
  • On the front line, you will be the first to spot potentially fraudulent activity or recognise vulnerable customer requirements ensuring that you report and escalate as required following policy and regulatory procedures.
  • Ensure all customer information is accurate and kept up to date.
  • Escalate any issues and feedback which could help improve service to the Lending Team Leader.
  • Document details of calls and correspondence on internal systems.
  • Treat customers fairly in all that you do.
  • Ensure that all procedures are followed and adhered to.
  • Obtain supporting information and documentation to complete Know Your Customer and Anti Money Laundering checks. Have confidence to ask questions and escalate concerns where appropriate.
  • Report and log complaints and all regulatory tasks as required.
  • Complete your personal training and development plan in accordance with the documented milestones and timelines.
  • Collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly.
  • Share best practice with your colleagues and communicate this and ideas for improvement to the Lending Team Leader and other appropriate colleagues.
  • Proactively propose initiatives which will improve customer service, efficiency, and satisfaction.
  • Represent the Operations Lending team by taking part in user acceptance testing to allow sign off for new functionality.
  • A flexible approach providing cover and assistance around the business as required.
  • Understanding new campaigns and assist on delivering processes and training.
  • Undergo the required training and regulatory training, applying it where it's required to process transactions.

Minimum skills/experience:

Essential

  • Customer services experience, preferably in a financial services environment
  • Anti-money laundering and know your customer regulations
  • A passion for delivering outstanding customer service
  • Desire to continually develop and improve
  • Reliable, honest and can contribute to create a thriving culture.

Desirable

  • Knowledge of regulatory policies within the financial services sector.
  • Knowledge of any aspect of agriculture would be welcome