Customer Services Operator (Wolverhampton) 130122

Location Wolverhampton
Discipline: Farming, Food & Fresh Produce, Pet, Vet & Animal Health
Job type: Permanent
Salary: ££18,932.55 per annum, plus company benefits
Contact name: Nicola Mason

Job ref: 15388LP
Published: 8 days ago
Startdate: ASAP

Customer Services Operator (Wolverhampton) 130122

National Milk Records

National Milk Records (NMR) is the leading supplier of milk recording services in the UK, providing management information on individual cow's performance in terms of milk quality, yield and fertility. It is acknowledged by the industry that NMR is the market leader in the provision and support of dairy software in Great Britain. NMR also supplies aggregate data to over 35 dairy industry bodies including milk buyers, AHDB Dairy and breed societies as well as forming the basis for food provenance schemes for retailers such as Tesco, Sainsbury and Marks and Spencer. The farmer is the NMR customer and our recording services reach the cows which produce 60% of the UK's milk.

The Role:

The Customer Services Operator will be responsible for handling enquiries/orders for NMR Group customers and colleagues and the wider industry, answering queries as well as taking orders for a range of NMR products. These include but are not limited to tags, genetracker, diaries and ad hoc testing. Enquiries will be via all media channels, telephone, email or written. The enquiries must be handled in a professional customer focused manner. The role is varied and covers all call types customer services receive as well as associated administration. All details of the customer conversations will be logged on the NMR CRM system to maintain an accurate account of what has been agreed and copying colleagues for actions required.

In addition to the above the Customer Services Operator will be expected to;

- Take part in telemarketing campaigns on a range of NMR products/services.

- Assist with the training other colleagues.

- Any other task management deem reasonable.

Essential Key Skills:

Excellent telephone manner with good interpersonal and communication skills

Good PC skills and the ability to learn new systems/processes as required

Good organisational skills and self-motivated

Projection of a professional image to customers, colleagues and visitors

Flexibility and a positive attitude

Key Responsibilities:

To take and process orders for other NMR products such as genetracker and ad hoc services.

Be able to advise customers of the benefit of NMR products and how the customer orders them.

To ensure customer support is of the highest standard and an example is shown to colleagues.

To manage own work, recording all customer contact on CRM.

If you would like to apply for this position please click on the 'Apply Now' button.

Closing date 26th January 2022.