Customer Account Manager – North- covering East Midlands (Nottinghamshire, South Derbyshire, Leicestershire, Northamptonshire)


Customer Account Manager - North - covering East Midlands (Nottinghamshire, South Derbyshire, Leicestershire, Northamptonshire)

As part of the NMR Group of Companies, we require a Full Time Customer Accounts Manager (CAM) based in North covering East Midlands. To be responsible for business expansion and profitable promotion of NMR Group products and services within the area through the delivery of customer or non-customer visits.

You will also be required to manage the relationships with customers to ensure a strong rapport. The Customer Account Manager will need to ensure a high quality of service is delivered and there is ongoing business development. Team working with the rest of the Field Team will be vital for the continued success of the area.

Essential Key Skills:
A graduate, HND or equivalent in agriculture or allied discipline or relevant commercial experience

Practical farming experience and knowledge of the dairy industry

Good time management and communication skills 
Ability to work in a flexible manner, adapting to new situations
Self-motivated with a positive, enthusiastic attitude
Valid current driving license 
Ability to work effectively within a team and add value
Strong attention to detail ensuring accuracy in work produced
Fully PC literate
Proactive and personable with drive and passion
To be located within the area

Key Responsibilities:

To be responsible for the retention and development of NMR Group Services to the designated customers and non-customers in the area with a key focus on increasing spend
To manage all customer facing issues apart from recording service delivery on an ongoing basis
To maintain accurate and timely records of customer and non-customer contact on Customer Relationship system
To ensure the NMR profile is raised in whatever way is achievable and cost effective to the NMR Group
To be responsible for building key industry partner links in the area in order to gain new business
To maintain effective knowledge of NMR products and services on a day to day basis
To undertake the organisation of farm walks, workshops and various events that NMR offer its customers
To represent NMR professionally at third party events in the area 
To assist the Field Business Manager as and when required to ensure service delivery is maintained
To undertake various projects as and when required
To cover a wide area of farms on an appointment and drop in basis which will involve extensive driving

What we can offer you:
Initial and ongoing training
Salary on application
Company car
Various NMR benefits

Working for NMR:
Working at NMR is so much more than just a job! The company and its staff are dedicated to providing the highest quality recording, testing, health and fertility services & products for cows, supporting farmers and the farming industry to make profitable production possible.

We offer a wide range of career opportunities, particularly to those who are attracted to the ever-changing and modernising farming industry.  Our teams are dedicated in providing high levels of value and customer service to the industry. We do this by both retaining our existing experienced staff and by attracting and developing the next generation of farm services staff.  As an employer, we are committed to providing opportunities to:
-          Maximise your potential contribution to the business
-          Be involved at every level within the business
-          Undertake personal and professional development
-          Consistently receive a good employee experience
-          And without doubt, you’ll be part of a caring, welcoming and friendly team, who have the ability to make a real difference.

What we can offer you:

-          Initial and ongoing training
-          Company car
-          Various NMR benefits

If you would like to apply for this position please forward your CV and Covering Letter to:
Alison Thomas at

Please ensure you quote the Vacancy Number 030619 in the subject of your email application.  Closing date for receipt of applications is 28th June 2019.

 Vacancy no. 030619

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