Software Support Administrator

Software Support Administrator

As part of the NMR Group of Companies, we require a Full Time Software Support Administrator located in Harrogate.
As a Software Support Technician you will:
Be responsible for the effective handling of 1st and 2nd   line software support incidents and enquiries for the NMR Group of customers and staff. Incidents and enquiries will be via various channels to include telephone, email or written. All incidents and enquiries must be handled in a professional and efficient customer focused timely manner. This role is varied and will also incorporate general customer services calls and administration tasks. All details of the incident or enquiry must be logged on the NMR Customer Relationship Management system (CRM) system providing first time fixes where possible to maintain an accurate account of what has been agreed and ensuring that required colleagues are made aware for follow up actions if required.

Essential Key Skills:
• An ability to network and communicate with a wide range of staff and customers
• A wide knowledge of the dairy industry is preferable but not essential
• High level knowledge of various software products
• Empathy, patience and mental agility to mentor and train others
• Organisational skills and effective time management

Key Responsibilities:
• To be responsible for the support of all key National Milk Records (NMR) software products.
• To ensure customer support is of the highest standard at all times.
• To work effectively as part of the team and share best practice.
• To manage own workload, recording all customer contact on CRM daily.
• To provide training and support for customers on the use of NMR software both remotely and on site.
• To provide out of hours support as per business needs.

Working for NMR:
Working at NMR is so much more than just a job! The company and its staff are dedicated to providing the highest quality recording, testing, health and fertility services & products for cows, supporting farmers and the farming industry to make profitable production possible.

We offer a wide range of career opportunities, particularly to those who are attracted to the ever-changing and modernising farming industry.  Our teams are dedicated  in providing high levels of value and customer service to the industry. We do this by both retaining our existing experienced staff and by attracting and developing the next generation of farm services staff.  As an employer, we are committed to providing opportunities to:
• Maximise your potential contribution to the business
• Be involved at every level within the business
• Undertake personal and professional development
• Consistently receive a good employee experience
• And without doubt, you’ll be part of a caring, welcoming and friendly team, who have the ability to make a real difference.

What we can offer you:
Basic salary - £16,300
Contributory company pension scheme
Share Incentive Plan
25 days Annual Leave
Ongoing training and development offered throughout your career with the company

If you would like to apply for this position please forward your CV and Covering Letter to:
June Valentine at

Please ensure you quote the Vacancy Number 130619 in the subject of your email application.
Closing date for receipt of applications is 16th August
Vacancy no. 130619

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