Machine Control Support Technician

Machine Control Support Technician


Description – Technical Support Specialist Field based – National role – c£35,000 - £40,000 basic – 13229 JP


The Company:


A well-known and respected provider and manufacturer of highly technical hardware & software equipment to the Construction & Surveying markets.


The Role:


Due to continued success of the business we are looking to recruit a Machine Control Support Technician for the UK, with the candidate being field based. The successful candidate will have the following responsibilities:


  • Technical support of all Company Machine Control solutions on construction machinery.
  • After sales support and servicing of Company Machine Control solutions.
  • Supporting Distribution partners in delivering Company Machine Control solutions to market.
  • Promotion and support of Company Machine Control products internally and through the wider market.
  • A field based role requiring self-initiative and good time management.



The Suitable Candidate Will:


  • Provide technical support and training to customers for all company machine control products.
  • Provide technical support and training for all positioning sensors (GPS, TPS and Laser) associated with machine control applications
  • Provide technical support and training for site infrastructure setup and data preparation for machine control applications.
  • Provide assistance and 2nd line support to distribution partners for all technical queries and issues.
  • Provide training to distribution partners with regards to technical issues and support of machine control systems.
  • Provide support and training in utilizing machine control systems in various site applications for customers, distribution partners and end users.
  • To document and generate reports as per the QA system and procedures for all technical events and issues
  • Develop a thorough understanding of all Machine Control products and related positioning sensors within the product basket.
  • To maintain and keep up to date with all new sensor developments and software/ firmware releases as provided by product managers and communications from factory


Education & Qualifications/Experience


  • Higher Education Qualifications – Survey/Civil Engineering with 1 to 2 years site experience or associated qualifications and or experienced based industry qualification.
  • Proven experience in GNSS systems and software, total stations and laser positioning equipment and the use and application of such technology within the construction industry.
  • A working knowledge of Survey/Construction instruments(GPS, TPS, Laser)
  • Working knowledge of design and data processing software (eg. LSS, iCON office, Infinity, Liscad etc)
  • Experience of working within the UK construction industry (Civils, Road, Infrastructure)
  • Strong coherent communication skills, both verbally and written
  • Ability to understand technical or mechanical issues related to construction machinery
  • A strong aptitude to technology and associated software developments.
  • An understanding of UK construction terminology and practices
  • Entrepreneurial drive and strong work ethic 
  • Strong sense of urgency, responsibility and accountability
  • A clean UK driving licence



The Package:


A highly competitive Salary/package is on offer to the suitable candidate, all dependant on experience and skill set, c£35,000 -£40,000 basic many more company benefits & training is available to progress and further develop your skills.

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