After Sales Director
Location of the Job: South / South West of England.
Salary and Benefits Package:
Highly competitive basic salary depending on experience.
Company vehicle.
Laptop.
Phone.
Company pension scheme.
Additional information:
This is a permanent full-time position.
Working hours are: 8am - 5.30pm, Monday to Friday.
About The Company:
A specialist dealership of new and used Agricultural and Farming Machinery.
The Job Role Details:
Reporting directly to the Agricultural Operations Director you will be responsible for leading the aftersales team and for driving profitable growth across the service, parts, and warranty operations.
You will be responsible for developing and implementing strategic initiatives, optimising resources, ensuring exceptional customer service, and exceeding financial targets.
Key Responsibilities:
Strategic Leadership:
Develop and execute a comprehensive Aftersales strategy aligned with key business objectives.
Meet or exceed the aftersales budgets.
Marketing of both the service and parts operation using both internal and external providers.
Establish and maintain strong relationships with manufacturers and key customers.
Stay informed of industry trends and best practices, implementing innovative solutions to optimise performance.
Team Management:
Lead and motivate a team of Aftersales staff (directly or through department managers), including technicians, parts personnel, and warranty specialists.
Grow a culture of high performance, accountability, and continuous improvement.
Conduct performance reviews following company policies and where required ensure development training is given.
Operational:
Oversee the service department, ensuring efficient operations, high-quality repairs, and timely customer service in all depots working with Group Service Manager.
Manage the parts department in collaboration with the Group Parts Manager, optimising inventory levels, maximising sales, and controlling costs.
Administer the warranty program in conjunction with the Group Service Manager, maximising claim values while adhering to manufacturer guidelines.
Ensure all H&S policies and guidelines are followed within the aftersales business, this will involve working closely with the H&S manager to complete audits and ensure compliance.
Performance Measurement & Improvement:
Continue to measure and analyse key performance indicators (KPIs) to track Aftersales progress and identify areas for improvement.
Conduct regular budget reviews with Finance and Operations Directors to ensure efficient resource utilisation.
Analyse data and trends, proposing and implementing initiatives to drive continuous improvement in all aspects of Aftersales.
Ideal Person Skills & Qualifications:
You will have / be…
Good, sound knowledge of the agricultural industry.
Exceptional customer service skills both face to face and over the telephone.
Solid understanding of the latest agricultural machinery.
Great communicator, highly professional and personable.
Self-motivated.
Able to work alone and as part of a team.
Excellent organisational skills & attention to detail.
Desired Qualifications:
Degree in Agricultural Engineering, or related field.
How to apply: Please click on the apply now button.
The Industry (Key Words): Agricultural Machinery Sales Jobs, Agricultural Machinery Jobs, Farm Machinery Sales Jobs, Farm Machinery Jobs, Tractor Sales Jobs, Agricultural Dealership Jobs, Farm Machinery Dealership Jobs, Aftersales jobs, After Sales jobs, Director jobs, Manager jobs, Management jobs.
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.
Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
