Customer Services Administrator

Location Birmingham
Discipline: Food & Fresh Produce
Job type: Permanent
Salary: ££22000 - £25000 per annum
Contact name: Ollie O'Driscoll

Contact email:
Job ref: 15796 OO_1657790851
Published: about 1 month ago

Job Title: Customer Services Administrator

Location: Aston, Birmingham

Salary and Benefits: £22,000 - £25,000, Full training and development, Pension, On site parking

The Role: To provide professional administration support within the Public Sector division.

Ensure that the highest levels of internal and external customer service and satisfaction is achieved. Provide administrative and customer care support between our Clients and each depot. Liaise effectively between the central Buyer and the Depot Managers.


  • Liaise with approx. 6500 plus primary schools to insure their needs are met.
  • Liaise with our Depot Managers in Birmingham, Chesham, Marden, Peterborough and St Helens focusing on selected depots.
  • Be prepared to visit depots supporting the Depot Manager as required
  • Maintain accuracy of all databases.
    • Pupil numbers.
    • Inset Days.
    • Closure days.
    • School central contact logs
    • Daily delivery performance
    • Monitor 10am school consumption.
  • Maintain day-to-day telephone contact with schools whilst following agreed protocols logging all issues, complaints and resolutions
  • Provide absentee cover within the public sector team
  • Carry out routine administration tasks (filing, photocopying etc.)
  • Support all aspects of the central services requirements

Required knowledge, skills and abilities:

  • Customer focused - Establishing effective, professional relationships with all customers, suppliers and colleagues.
  • Be proactive in the promotion of kidsfruit and healthy eating.
  • Must have good numeric and literacy skills both verbal and written.
  • Fluent in English
  • Have a good understanding of Microsoft Office Package
  • Knowledge of NAV (advantageous)
  • Self-motivated, must be capable of using own initiative and working to tight deadlines
  • 40 hour week with one hour lunch break. Monday- Friday 8.00 - 17.00 Pm
  • Be comfortable in a pressurised working environment
  • Target orientated against mutually agreed deadlines and performance
  • Be able to work during all school terms for each depot and be flexible at the start/end of each term
  • Out of term time carried out all reasonable tasks assigned by Business Unit Manager