WEBBS GARDEN CENTRES LTD
Nursery Team Leader (Plants)
COMPANY BACKGROUND
Webbs is an award-winning garden centre retailer with three stores and a growing ecommerce business. We're an independent family business with a great team of people. At Webbs our values are Team, Trust, Environment, Family and Personality. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Top 25 Best UK Workplace 2021, Best UK Workplace for Women and Excellence in Wellbeing awards.
We are looking for a full time and permanent Team Leader to join our Garden Plants team to support the Horticulture Manager and Assistant Manager.
We're looking for an enthusiastic, positive individual with great horticultural knowledge and strong customer service skills who can lead the team whilst also rolling up their sleeves where needed. Webbs will provide full training and career development opportunities to the right candidate.
This is a busy and hands-on role with tasks including:
Lead and motivate the team, sharing information to keep everyone up to date and engaged including planning and lead team briefs
Role model exceptional customer service and sales skills and coach others to deliver the same
Provide sound advice and guidance to customers to help them choose and look after plants
Link sales to ensure customers have everything they need to complete their projects
Receiving and checking in plant deliveries, including use of mobile technology to manage stock items on our EPOS/ERP system
Merchandising stock in line with Company guidelines - either colour blocking or inspirational displays
Watering, pruning and checking for pests and diseases
Housekeeping to ensure high standards of presentation and health and safety
Resolving minor customer or people issues, escalating to the Horticulture Manager and/or HR Manager as appropriate
After experience and training, the role may evolve to include administering the HR/payroll system, ordering stock and other management level duties
Oversee promotional signage and pricing
Help to induct and coach new team members
Conduct probation reviews and return to work interviews
Resolve customer complaints by telephone and email in line with customer service procedures.
Demonstrable horticultural knowledge is essential for this role. We're also looking for relevant customer facing experience ideally gained within a similar environment, as well as the ability to work efficiently with IT systems to manage stock accordingly.
The successful candidate will have great customer service and sales skills. You will enjoy customer interactions and be able to build rapport quickly. You'll be confident about approaching and engaging with customers with your naturally outgoing, positive personality. You’ll listen, ask questions and provide trusted, enthusiastic advice.
You'll have a passion for horticulture ideally supported by an RHS or equivalent qualification. If you have knowledge and interest and would like to learn more then we will be happy to fund training for you to gain a formal RHS qualification under our Webbs Specialist Training Guarantee.
Good IT and admin skills are also important as you'll be using our systems to keep our stock inventory up to date.
This is a full time and permanent position, working 39.5 hours on average over a 2 week rota. This involves working 4 weekdays plus every alternate weekend (you would work 4 days one week and have one weekday plus the weekend off, then you work 6 days the following week, including both weekend days).
Our reward package includes a generous Webbs discount, life insurance, Company pension scheme and discretionary profit share annual bonus. Uniform is provided and we have plenty of free on-site parking. Please note that Webbs is a no smoking company. Salary range is dependant upon experience.
We reserve the right to close any vacancy from further applications when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Job Type: Full-time, Permanent
Salary: £20,745.40-£21,567.00 per year
If you have the required skills and experience and are interested in applying for this position, please click on the 'Apply Now' button.
***Overseas applicants - This job is not sponsored, so please do not apply unless you have the legal right to live and work in the UK and can commute to Droitwich, Worcs ***
