Parts Advisor

Location Cheshire
Discipline: Agriculture, Farming, Horticulture, Machinery, Technical & Engineering, Software & Technology
Job type: Permanent
Salary: £Competitive salary depending on experience
Contact name: Sophie Ashmore

Contact email:
Job ref: 16745 SA
Published: about 1 month ago
Startdate: ASAP
Client: Agricultural and Farming Jobs

Parts Advisor - Cheshire

  • Do you have Parts Advisor experience?

  • Are you looking to expand your parts product knowledge or develop experience in the construction parts sector?

  • Are you mechanically minded, and do you have an interest in supporting the after sales and service control team?

Location of the Job: Office-based in Cheshire, North West of England.

Salary and Benefits Package:

  • Salary range competitive, depending on experience.

  • 28 days' holiday each year, including bank holidays.

  • Mobile Phone.

  • Laptop.

  • Training: Two weeks product training per year.

  • NEST Pension: 3% contribution from employee & 5% contribution from employer.

  • Private Healthcare on completion of a successful probationary period.

Additional information:

Working Hours: Normal hours of work are Monday to Friday 8:30am to 5:00pm with 30 minutes lunch break each day.

Saturday morning rota.

About The Company:

Market leaders in Material Handling and Processing Equipment.

The Job Role Details:

As Parts Advisor you will work alongside the service control team who are committed to providing a fantastic customer experience and are able to offer a professional service to our customers.

Your daily duties will include dealing with incoming parts enquires from controllers expediting them, managing backorders, ordering parts from suppliers, utilising online platforms and our SAP internal business system to ensure that parts are provided on time to meet business and customer needs.

Ideally for this role you will have Parts Experience or a mechanical mind from a similar role within the construction or agricultural equipment dealer industry, a high level of accuracy and commitment to the customer often going above and beyond.

Tasked with parts through service revenue growth and building relationships over the telephone, this role will accountable for ensuring parts are right first time, on time.

Key Responsibilities:
You will…

  • Work closely with Service Control team and Engineers to ensure the correct parts are sent to repair and service jobs in expected time frames. Provide cover for colleagues during absences.

  • Manage part sales enquiries from the control team including having a good technical knowledge to identify and supply the correct parts. React quickly to internal customer demands and order parts in emergency breakdown situations from suppliers.

  • Chase back-order parts either internally or directly with the supplier to ensure customer service levels are maintained. Place orders with suppliers, book in deliveries & follow up on shortages supplied to engineers.

  • Provide quotes for parts in a timely manner to service control to support the growth of the parts through service business.

  • Ensure all process are adhered to enable consistency and the correct data is added to business systems.

  • Maintain accurate account details and machine population within database to aid marketing initiatives.

  • Promote all aspects of the company; from machines to customer service agreements etc.

  • Report any new competitive market intelligence that may be realised during any customer interaction.

  • Ensure that you engage and comply with company H&S policies.

  • Develop strong relationships with internal customers.

  • Achieve internal parts through service objective.

  • Be responsible for developing and maintaining your learning and development plan for continuous skills growth in all relevant areas, not just in relation to your area within the business.

Ideal Person Skills & Qualifications:
You will have / be…

  • Mechanical knowledge and parts identification experience in a similar role.

  • PC / IT literate with a strong working knowledge of Microsoft Office.

  • Exceptional organisational and communication skills.

  • A proactive team player with strong customer service and problem-solving skills.

How to apply: Please click on the apply now button.

The Industry (Key Words): Parts Advisor jobs, parts jobs, construction parts jobs, internal parts jobs, service jobs, service control jobs, parts person jobs, parts admin jobs, parts assistant jobs, parts sales jobs.

We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.

Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.