Senior Customer Service Representative

Location Wrexham, Wales
Discipline: Agriculture, Food & Fresh Produce
Job type: Permanent
Salary: £27000 to £30000
Contact name: Maria Ledbury

Contact email:
Job ref: 14740 KM
Published: 8 days ago

The Company: One of the UK’s largest independent suppliers of meat and meat products, particularly high quality pet food ingredients

The Job Role Overview:

  • The successful candidate will contribute to a thriving, fast paced business on a mission to provide excellent supply chain solutions to British farmers

  • Reporting to our Customer Care Manager, this role will work with all areas of business to ensure customer satisfaction is at the core of every decision and behaviour.

  • Selling; all direct to farm.

  • Help build a sustainable customer base by building strong customer and supplier relationships

  • Identify customers’ needs, clarify information, research every issue and provide a solution where possible

  • Manage repeat sales / procurement of cattle and associated products

  • Directly provide support and procurement / sales coordination for the external team

  • Work as a key CRM user and data entry governance, ensuring efficient use of data and client management

  • Collect and report customer feedback to ensure that best practice is recognised and maintained

  • Route planning for team members.

  • Support the team with admin, data entry and online filing

Salary package

C £27K- £30K

Personal specification

  • Strong phone and verbal communication skills

  • Customer Focus and adaptability to different personality types

  • Excellent problem-solving skills: the ability to think quickly and critically

  • Good organisation and ability to multitask, prioritise and manage time effectively

  • Drive and motivation and ideally a passion for British agriculture

  • A team player who will embrace the fun, enthusiastic, dynamic and fast-moving company culture

  • Previous experience of a CRM

  • High understanding of Excel

How to apply: Please send your CV and cover letter to;

We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.

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Agricultural and Farming Jobs are an established specialist Agricultural Recruitment business with offices based in rural Worcestershire. We have a specialist and dedicated Headhunting Recruitment Division as well as a specialist Jobs Advertising Division. We recruit specifically for all roles within the Agricultural industry and support the recruitment needs of all related clients including; Farms, Agricultural Machinery, Fresh Produce, Food, Horticultural, Equestrian, Finance and Veterinary companies on an International basis. We offer an exceptional service with a personable, yet highly professional approach. Please contact our office for further information on 01527 878550.