The Company:
Our client is a well-established and leading membership body who is currently searching for a Membership Relations Manager for the South West Region.
The Industry: Membership Relations Manager, Membership, Relationship Manager, Account Manager, Sales, Customer Care, Administrative
The Job Role Details:
As Membership Relations Manager your role will be to improve the member customer experience, increasing the levels of member engagement retaining longer relationships. Largely an account management role, central in implementing the processes and supporting the delivery of a superb member retention strategy to highlighting the corporate objectives.
Key Responsibilities:
To lead and deliver the key components of the retention strategy: on-boarding, proactive calling, and off-boarding – account management.
To develop engagement retention reports, including analysing trends.
To interpret membership retention statistics and report back on regular intervals to the regional teams and centrally.
Work closely with the IT team to develop the CRM system, ensuring it is accurate, accessible, and user-friendly.
Ensure membership records and contact details on CRM are up to date and correct.
To support member research, surveys, and provision of member intelligence.
To communicate key messages and feedback from members to the appropriate policy teams.
To support and work closely with sales team to help develop leads and introductions.
To promote and upsell CLA member services.
Support the regional team when required at member facing events, shows and AGMs.
Person Specification:
Agricultural and/ or Farming background highly desirable – but not essential.
Proven account management or other relevant experience.
Demonstrated ability to communicate and influence credibly and effectively at all levels.
First-rate customer care and communication skills.
Experience of working within the membership function of a professional organisation.
Strong skills and experience in using a membership CRM database.
Keen attention to detail and accuracy in recording statistical data and providing reports.
Excellent organisational, administrative, and time-management skills.
Demonstrate an understanding of the breadth of issues affecting rural businesses and experience of working in the rural sector – highly desirable.
Confident person, able to communicate with people at all levels.
Customer-focused.
Friendly, approachable manner.
Good team player.
Able to travel.
Ability to work flexible hours when required
Hold a valid driving license.
Salary package:
Up-To - £30,000 p.a.
Experience Dependant.
+ Company Benefits – To Include:
24 days Holiday, Pension Scheme, Life Assurance Cover, Interest Free Season Ticket Loan, Cycle to Work, Med24, Eye Test Vouchers, Payroll Giving – Charities Trust + Many Other Retail Offers Available.
Full-Time/ Permanent Role
How to apply: Interested candidates should email their CV and a brief covering letter outlining their experience in agriculture, any previous work experience and why they believe they are suitable for the role to; Kate@agriFJ.co.uk
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.
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Agricultural and Farming Jobs are an established specialist Agricultural Recruitment business with offices based in rural Worcestershire. We have a specialist and dedicated Headhunting Recruitment Division as well as a specialist Jobs Advertising Division. We recruit specifically for all roles within the Agricultural industry and support the recruitment needs of all related clients including; Farms, Agricultural Machinery, Fresh Produce, Food, Horticultural, Equestrian, Finance and Veterinary companies on an International basis. We offer an exceptional service with a personable, yet highly professional approach.